SHIPPING & RETURNS

SHIPPING POLICY

We deliver products using various delivery mechanisms and is dependant on the size of delivery and the location of the customer. Our current deliveries providers are  our own delivery services, Australia Post and a number of courier companies . Shipping costs are influenced by items that are purchased, the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout if applicable. Orders are dispatched within (2) business days. Shipping times are estimated at between (3) and (6) business days depending on your location

RETURN & EXCHANGE POLICY

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

CUSTOMER SERVICE

Please contact:

1300 669 600

IIWFTC@whitelion.asn.au

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©2018 Whitelion Youth Agency

ABN: 15 347 659 323

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